Free home delivery service in varanasi within 10 km ,

If distance more than 10 km, delivery charge will be applied

SHIPPING POLICY
http://12oclockcelebration.com is committed to excellence, and the full satisfaction of our customers.
http://12oclockcelebration.com proudly offers shipping services. Be assured we are doing everything
in our power to get your order to you as soon as possible. Please consider any holidays that might
impact delivery times. http://12oclockcelebration.com also offers same day dispatch.

2. SHIPPING
   All orders for our products are processed and shipped out in 1 business days. Orders are not
   shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
   shipments may be delayed by a few hours. Please allow additional hours in transit for delivery. If there
   will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
   It is the responsibility of the customers to make sure that the shipping address entered is correct.
   We do our best to speed up processing and shipping time, so there is always a small window to
   correct an incorrect shipping address. Please contact us immediately if you believe you have
   provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
   Orders that are returned to us as undeliverable because of incorrect shipping information are
   subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
   http://12oclockcelebration.com is not responsible for lost or stolen packages. If your tracking
   information states that your package was delivered to your address and you have not received it,
   please report to the local authorities.
6. RETURN REQUEST DAYS
   http://12oclockcelebration.com allows you to return its item (s) within a period of 1 days. Kindly be
   advised that the item (s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
   http://12oclockcelebration.com has the following options in the event there are items which are out
   of stock http://12oclockcelebration.com Wait for all items to be in stock before dispatching.
8. IMPORT DUTY AND TAXES
   When dealing with http://12oclockcelebration.com you have the following options when it comes to
   taxes as well as import duties:You will be required to settle the requisite fees when the items are
   arriving in the destination country.
9. ACCEPTANCE
   By accessing our site and placing an order you have willingly accepted the terms of this Shipping
   Policy.
10. CONTACT INFORMATION
    In the event you have any questions or comments please reach us via the following contacts:
    Phone – http://12oclockcelebration.com/
    • DELIVERY POLICY
      • 12 o clock celebration shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of the customer, 12 o clock celebration provides three options of deliveries, ‘Fixed Time Deliveries’ , ‘Free Deliveries’ and midnight delivery . 12 o clock celebration charges nominal amount from customers for selecting fixed time delivery.  However, under fixed time deliveries, 12 o clock celebration is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
      • Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.
11. Before any festival or major occasions, we suggest you to place your order at least 5 (five) days in advance.
12. Products that are hand delivered cannot be delivered along with courier products. The products may reach to the recipient at two different times or days.
13. For same-day standard time delivery, orders must be received by 12 o clock celebration before 6:00 pm, Monday – Sunday, IST.
14. For same-day fixed time delivery, orders must be received by 12 o clock celebration before 5:30 pm, Monday – Sunday, IST.
15. For same-day midnight delivery, orders must be received by 12 o clock celebration before 5:00 pm, Monday – Sunday, IST.
16. You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
17. Delivery may be affected by and may take longer due to Force Majeure Events.
18. In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
19. For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
20. Wrong shipping/delivery address.
21. Recipient not available.
22. Premises locked.
23. Recipient refusing to accept the delivery.
24. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
25. Proof of delivery will be provided in case of any dispute in delivery.
26. If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
27. Call the recipient to schedule an appropriate delivery time.
28. Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
29. Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
30. Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.
31. Midnight Deliveries
32. Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.
33. Note: Please choose the date of delivery a day prior to the date of occasion. * 300rs extra midnight delivery charge will be apply on any products.
34. Fix Time Deliveries
35. While we will try our best to ensure the order is delivered as per the fixed time slot selected, subject to the other terms of the shipping disclaimer, the order could be delivered +30 or -30 minutes as per selected time.
36. Delivery of Courier Products
37. Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, 12 o clock celebration does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.
38. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
39. You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.
40. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
41. All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.
42. In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.
43. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.
44. We will consider the order executed in the below cases:
45. Wrong shipping/delivery address.
46. Recipient not available.
47. Premises locked.
48. Recipient refusing to accept the delivery.
49. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
50. Delivery to Hospitals Policy
51. The 12 o clock celebration florists are experienced at making deliveries to hospitals. When placing your order, please be sure to include the following information:
52. Hospital name
53. Full address of the hospital
54. Telephone number of the hospital
55. The name of the recipient
56. Room number or ward of the recipient
57. We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital norms before placing such orders.
58. Delivery to Hotels Policy
59. Our Delivery personnel and partners have experience of making deliveries at hotels. However, please ensure that following information is made available while placing the order:
60. Hotel name
61. Full address of the hotel
62. Telephone number of the recipient and the hotel
63. The name of the recipient
64. Room number of the recipient
65. Name of Tour Company, if applicable
66. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
67. Delivery to Wedding Halls/Marriages Policy
68. For delivery of order items to wedding ceremonies/ marriage halls, we may not be able to assure the delivery to the bride and/or bridegroom. Therefore, you shall provide the details of the alternate person to whom the delivery shall be made in such circumstances. However, if the concerned person is not available to take the order, we shall ensure that the delivery is made to one of the family members of the bride/bridegroom.
69. Delivery to Hostels/PG/Cantonment/Enclosed Premises
70. 12 o clock celebration florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
71. Hostel name
72. Full address of the hostel
73. Telephone number of the recipient and the hostel
74. The name of the recipient
75. Room number of the recipient
76. The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
77. Delivery at Remote Locations and Towns
78. Orders can be delivered only in the cities available in our data bank. Remote location depends upon the location and availability of our store or associate. We cannot commit exact time of deliveries to such locations.
79. Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. There are chances that our deliveries of natural plants & flowers or cakes are not available for such locations.
80. No deliveries would be done on national holidays. The delivery of the same would be done on the next working day. In case of floods/heavy rains/national bandh/election dates/curfews/traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, 12 o clock celebration reserves the right to reschedule the delivery to another date.
81. Delivery to railway stations, Metro stations and airports
82. We do not deliver to railway stations, metro stations and airports.
83. Deemed Delivery
84. Under any class or category of orders, selected by customer, 12 o clock celebration will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):
85. Wrong shipping/delivery address.
86. Recipient not available.
87. Premises locked.
88. Recipient refusing to accept the delivery.
89. In case the recipient is not available at given address, our delivery boy will try to contact the customer and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of recipient. As it would be a surprise for recipient, we avoid contacting the recipient in such circumstances. No request of cancellation, refund or modification would be entertained by 12 o clock celebration, in such cases. So, we request you to be sure about the details of recipient and his/her availability before placing the order.
90. On successful delivery, 12 o clock celebration s representative or delivery personnel will request recipient for an acknowledgement of delivery. In case of refusal by recipient either to accept delivery or provide acknowledgment, the e-mail issued by 12 o clock celebration to user/customer on delivery or deemed delivery of product shall be a sufficient proof of delivery in case of any dispute with customer.